Motor Insurance Claim Assistance
Not At Fault In A Car Accident?
Call now and find out how we can get you back on the road ASAP.
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Drivers Assisted
Satisfaction Rate
Australia-Wide
Trusted by
10,000+ Drivers
Your Rights After a Not-At-Fault Accident
If another driver caused the accident, you are legally entitled to have the repairs covered by the at-fault insurer. That includes a replacement vehicle while yours is being repaired — you don't have to be left stranded.
- Replacement vehicle comparable to your own
- No insurance excess to pay
- Vehicle repaired to pre-accident condition
- Australia-wide service, all states & territories
Everything You Need After an Accident
One call is all it takes. We handle the entire process from replacement vehicle to repairs to insurance negotiations — all at no cost to you.
How It Works
We've made claiming after an accident as simple as possible.
Call or Claim Online
Contact our team 24/7 and tell us about the accident. We'll assess your situation immediately.
We Verify the Claim
Our specialist will confirm your details and discuss your options.
Replacement Car Delivered
A comparable vehicle is delivered directly to your home or workplace as quickly as possible.
Repairs Coordinated
We manage your vehicle's repair from drop-off to collection, keeping you updated throughout.
Servicing All States & Territories
No matter where you are in Australia, we're ready to help you get back on the road.
Common Questions
Everything you need to know about our not-at-fault accident services.
Yes. If you were not at fault in the accident, our fees and the replacement vehicle costs are recovered directly from the at-fault driver's insurance company. You pay nothing out of pocket.
Unfortunately, if the at-fault driver has no insurance, we may be unable to provide a replacement vehicle as there is no insurer to recover costs from. Contact us and we'll advise the best course of action for your specific situation.
When you use our service and claim against the at-fault party's insurer, you typically do not have to pay any excess. We handle the excess waiver process on your behalf.
We provide a comparable vehicle to your own. If you drive an SUV, we aim to provide an SUV. If you drive a sedan, we'll provide a similar sedan. The goal is to ensure you're not disadvantaged while your car is repaired.
Yes. While there is no rental cost, you are responsible for the fuel or electricity you use, and any toll charges incurred during the rental period.
You can keep the replacement vehicle for the full duration your own car is in the repair shop. Once your repaired car is ready for collection, the replacement vehicle is picked up.
Had an Accident? Call Us Now.
Our specialists are ready to get you back on the road. Costs are recovered from the at-fault party's insurer — not from you.