Terms & Conditions

Accident Claim Assistance ("we", "us", "our") is an independent accident management service provider operating throughout Australia. We assist not-at-fault drivers to obtain replacement vehicles, coordinate vehicle repairs, and manage insurance claims following motor vehicle accidents. Accident Claim Assistance is NOT an insurance company, insurer, or insurance intermediary. We do not sell, administer, or underwrite insurance policies of any kind. Our services are limited to the management and coordination of accident-related claims and services on behalf of our clients.

Our services include, but are not limited to: • Arranging accident replacement vehicles for not-at-fault drivers • Managing and coordinating claims against the at-fault party's insurer • Coordinating vehicle repairs through our network of approved repairers • Providing advice and guidance on accident-related entitlements All services are subject to eligibility criteria, including but not limited to confirmation that the client was not at fault in the relevant accident and that the at-fault driver holds valid motor vehicle insurance.

To be eligible for our services, clients must generally satisfy the following requirements: • The motor vehicle accident occurred within Australia • The client was not at fault in the accident • The at-fault driver holds valid third-party or comprehensive motor vehicle insurance • The client holds a current and valid driver's licence • The client's vehicle has been damaged as a result of the accident We reserve the right to assess eligibility on a case-by-case basis and may decline to provide services at our discretion.

Our services are funded through cost recovery from the at-fault party's insurer. If the at-fault driver does not hold valid motor vehicle insurance, we may be unable to provide a replacement vehicle or manage the claim through our standard service. In such circumstances, we will advise clients of the options available to them, which may include pursuing the at-fault driver directly or seeking advice from a legal practitioner.

Where eligible, we will arrange a comparable replacement vehicle to be delivered to the client's nominated address. The following conditions apply to replacement vehicles: • The client is responsible for the cost of fuel or electricity consumed during the hire period • The client is responsible for any toll charges incurred during the hire period • The client must return the replacement vehicle in a clean and undamaged condition • The client must comply with all applicable road rules and conditions of the hire agreement • The hire period will not exceed the period during which the client's vehicle is undergoing repairs The replacement vehicle hire cost is recovered directly from the at-fault party's insurer. There is no direct cost to the client for the hire of the replacement vehicle, subject to the above conditions.

We coordinate vehicle repairs through our network of approved repair partners. All repairs are carried out to manufacturer standards. Repair timelines may vary depending on the severity of damage, parts availability, and repairer capacity. We do not guarantee specific repair completion dates. We will provide estimated timeframes upon assessment and will notify clients of any changes to expected completion dates.

Our management fees and the costs of replacement vehicles and repairs are recovered directly from the at-fault party's insurer. Not-at-fault clients generally incur no direct costs for these services. Clients remain responsible for: • Fuel and electricity used in replacement vehicles • Toll charges incurred during the hire period • Any costs that cannot be recovered from the insurer due to specific policy limitations • Any excess or shortfall arising from disputed liability We will advise clients of any potential costs prior to commencing services.

To the maximum extent permitted by law, Accident Claim Assistance limits its liability for any loss, damage, or expense arising from the provision of services to the amount paid by the client (if any) for the specific service giving rise to the claim. We are not liable for any indirect, consequential, or special damages, loss of income, or loss of opportunity arising from the provision of or failure to provide services.

We collect personal information necessary to provide our services, including contact details, accident information, driver's licence details, and vehicle information. This information is used solely for the purpose of delivering services and recovering costs from the relevant insurer. We will not sell or share your personal information with third parties other than as required to provide our services (e.g., sharing with repairers, insurers, or our legal representatives). By using our services, you consent to the collection and use of your personal information in accordance with this policy and the Australian Privacy Act 1988.

These terms and conditions are governed by the laws of Australia. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon publication on our website. Continued use of our services following any changes constitutes acceptance of the updated terms.