Can I get a replacement vehicle while my car is being repaired? +
If you've been involved in an accident that wasn't your fault, you are eligible for a replacement vehicle while your car is being repaired. Our team can help organise a suitable vehicle so you can continue with your daily routine.
How long can I keep the replacement vehicle? +
A replacement vehicle is usually provided for the duration of your vehicle's repair period. The exact timeframe will depend on the extent of the damage and how long the repairs take to complete.
Am I responsible for toll charges while using the replacement vehicle? +
Toll charges incurred while using a replacement vehicle are typically the responsibility of the driver using the vehicle.
Do I need to pay for fuel in the replacement vehicle? +
Fuel costs are generally the responsibility of the person using the replacement vehicle, just as they would be with their own vehicle.
What happens if the at-fault driver does not have insurance? +
Even if the at-fault driver does not have insurance, there may still be options available. Our team can discuss your situation and help determine the next steps.
How long will repairs to my vehicle take? +
Repair timeframes depend on factors such as the level of damage, the availability of parts, and the repair process itself. Your repair partner will provide a more accurate estimate after assessing the vehicle.
Will I need to pay an insurance excess? +
If the accident was not your fault and the claim is handled through the at-fault party's insurer, you typically would not be required to pay an excess.
